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Chatbots can use AI to guide customers to the right human-based experience

1 month ago   |   By Business Insider

Chatbots that use more advanced AI algorithms could give customers a seamless experience transitioning between technology and humans.
Some banks have already developed strong chatbots that have started pairing AI technology with a human touch.
Insider Intelligence publishes hundreds of insights, charts, and forecasts on the Banking industry. Learn more about becoming a client .
The trend: As artificial intelligence is integrated into digital banking, chatbots could become the bridge connecting the technology with human interaction. Insider Intelligence Chatbots on the rise: Digital banking...
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